This Privacy Policy explains how ENKAI LUXE ("ENKAI", "we", "us", "our") collects, uses, shares and protects your personal information when you visit or shop on our website (the "Site"). We process personal data in line with Kenya's Data Protection Act, 2019. By using the Site, you agree to the practices described here.
1. Information we collect
We collect information you give us directly, information generated automatically as you use the Site, and information from the payment and delivery partners we work with.
| Category | Examples |
|---|---|
| Account & contact details | Name, email address, phone number, delivery and billing address, password (stored encrypted) |
| Order information | Products purchased, order history, order value, wishlist and favorites |
| Payment information | Payment method and transaction reference - full card or mobile-money details are handled directly by our payment processor and are not stored on our servers |
| Usage data | Pages viewed, device and browser type, IP address, approximate location, referring site |
| Communications | Messages you send us via email, WhatsApp or contact forms, and newsletter subscription status |
2. How we use your information
- To process, fulfil and deliver your orders, and to communicate with you about them.
- To manage your account, wishlist and order history.
- To respond to enquiries and provide customer support.
- To send you newsletters, offers or product updates, where you've opted in - you can unsubscribe at any time.
- To detect and prevent fraud, abuse and security incidents.
- To improve the Site, our products and the overall shopping experience.
- To comply with legal and regulatory obligations.
3. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember items in your bag, understand how the Site is used, and support basic analytics. You can control or disable cookies through your browser settings, though some parts of the Site may not work as intended if you do.
4. How we share your information
We don't sell your personal information. We share it only where necessary, with:
- Payment processors, to securely complete your transaction.
- Delivery and courier partners, to get your order to you.
- Service providers who support our hosting, IT, email and analytics needs, under confidentiality obligations.
- Regulators or authorities, where required by law.
5. Data retention
We keep your personal information for as long as your account is active or as needed to provide our services, fulfil the purposes described in this policy, and meet our legal and accounting obligations. When it's no longer needed, we delete or anonymize it.
6. Data security
We use reasonable technical and organizational measures - including encryption, access controls and secure payment processing - to protect your personal information. No method of transmission or storage is completely secure, but we work to keep your data safe and to respond quickly if something goes wrong.
7. Your rights
Under the Data Protection Act, 2019, you have the right to access, correct or delete your personal information, object to or restrict certain processing, request a copy of your data in a portable format, and withdraw consent (such as for marketing) at any time. To exercise any of these rights, contact us using the details below.
8. Children's privacy
The Site is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the revised version here with an updated "Last updated" date.
10. Contact us
For any questions about this Privacy Policy or how we handle your data, contact us at sales@enkailuxe.africa or 0703 731 007, or write to us at Utumishi Co-operative House, Mamlaka Road, 2nd Floor.